What's going on?
Describe a customer problem in plain words. Claude looks through the customer's account, calls, the debugger, recent code changes and the manuals, then tells you the cause and the fix. It can only look, not change anything.
Recent investigations
Knowledge gaps
Questions real callers, chat visitors and customers asked that the manuals didn't answer well. Found every night around 4 AM. Approve opens a pull request that adds the answer to that app's help; merging it updates the help pages and the chat bots the next morning. Customer-setting gaps are things the customer should add to their own Ringo settings.
Connect Claude to the whole Ringo system
Add the hub as a custom connector so Claude (claude.ai, the desktop app or Claude Code) can look things up across every Ringo app on its own.
- Claude → Settings → Connectors → Add custom connector.
- Name:
Ringo Hub· URL: - Under Advanced, add the header
Authorization: Bearer <HUB_MCP_TOKEN>(the GitHub secret HUB_MCP_TOKEN).
Claude Code:
Tools it gets (all read-only)
search_knowledge · find_customer · customer_snapshot · call_detail · debugger_issues · brand_line_calls · recent_changes · read_repo_file · search_code · query_db (SELECT only) · knowledge_gaps